Refund Policy

We have a 30-day return policy, meaning you have 30 days from the date you receive your item to return it.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase will also be required.

To initiate a return, you can contact us at service@niospet.net. Please note that returns must be sent to the following address: No.54 langmei 2nd str, Dalang, Dongguan, Guangdong,China

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items returned to us without a return request will not be accepted.

If you have any return questions, you can always contact us at service@niospet.net.

 

Damages and Issues

 

Please inspect your order upon receipt. If any item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and correct it.

 

Exceptions / Non-Returnable Items

 

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Sorry, we do not accept returns on sale items or gift cards.

 

Exchanges

 

The fastest way to ensure you receive the item you need is to return the item you already have and, once your return is accepted, purchase a new item separately.

 

EU 14-Day Cooling-Off Period

 

Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel your order or return the product for any reason within 14 days without any valid reason. As mentioned above, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

 

Refunds

 

Once we receive and inspect your return, we will notify you and let you know whether your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also take some time to process and send your refund.

If it has been more than 15 business days since we approved your return, please contact us at service@niospet.net.